FAQ'S

What makes ZEROGUILTY so amazing?

We are gluten-free, soy-free, sugar free and keto friendly. We do not add any extra oils, sugar, emulsifiers, or preservatives to our spreads, and we take care to use minimal ingredients. The amazing thing about this is that with no preservatives we are still completely shelf stable. No need for refrigeration, even after opening, for up to 2 months.

 

Why "GUILT FREE"?

Our mission is to create delicious food treats that worth their calories and satisfy your sweet tooth and your conscience.

 

Are your products VEGAN?

Our Vegan Spreads are Vegan …. Please visit our website for more product information and ingredients.

 

Are your products safe for people with food allergies?

Please refer to individual product labels for specific allergen contents, we suggest that people with severe allergies to these items avoid our products and take extra caution when choosing snacks of any kind. 

 

What is your shelf life?

Our products have a shelf life between 2-6 months, depending on the product. We believe in ZERO additives.

 

Should I refrigerate your spreads after opening?

There is really no need to refrigerate. Our spreads are shelf stable. In fact if you chill them too much they will not spread easily.

 

How do you keep your products from spoiling? After putting your products in jars do you have to heat the jars?

We do not heat the jars. Right after the product is processed, we put it in jars to prevent exposure and contamination when it is at its most sensitive point. We do not add anything to prolong the life of the product.

 

When will my order from your website ship?

Typically, we ship within one business day. We do not ship on weekends or on company holidays. During busy periods, especially the holiday season, it may take a bit longer. You will get shipping updates from our web store. You may also reach out to us via email or social if you are curious about your order.

 

What if I need to change or cancel my order?

To change or cancel your order, please begin by contacting Customer Service at info@zeroguiltyus.com. We can make changes or cancel an order free of charge if your order has not yet been packed and shipped. If your order has been shipped, charges may apply.

 

Where do you ship from and how long will it take to get my package?

We ship from Florida and we ship with USPS or UPS. Shipping time depends on your location and the shipping method you choose at the time of the check out. East Coast residents typically receive their package in 1-3 days, though this is not a guarantee. It can take about a week for a package to get to the West Coast. You can track your package with the tracking number we send in our shipping confirmation email.

 

Do you ship internationally?

We are in the USA (specifically, in Miami-Florida) and currently we are not offering international shipping.

 

Do you offer free shipping?

We offer free shipping on orders over $35 within the US. Additionally, we offer a Flat Rate shipping ($6.99) in all orders from $0 to $50.

 

What is your return policy?

We do not accept returns on perishable goods. Once they ship out, these items run the risk of being exposed to heat or being tampered with, so we simply cannot accept any returns.

 

Not finding what you are looking for?

Contact us at info@zeroguiltyus.com with your specific question!